2023 GEHA Connection Dental Network – Provider Influencer Panel feedback
Provider Panel “welcome survey” results
Monday, December 11, 2023 | Posted in GEHA Connection Dental Network News
2023 GEHA Connection Dental Network – Provider Influencer Panel feedback
Provider Panel “welcome survey” results
Twenty-five percent of providers on our Panel responded to our ‘Welcome Survey’.
We gathered your feedback, listened to your ideas and developed action items based on your
input.
Feedback – You told us the greatest challenges are accessing information needed to
successfully run the business AND care for patients.
- Access to Benefits information online / portal experience
- Reimbursement (speed and level)
- Credentialing or Recredentialing
- Paperwork Requirements
What we heard – Making it easier for you to care for GEHA members, your patients.
- You want to save time with access to the necessary information online (or quickly via live
interaction)
- You would like reduced paper work when interacting with GEHA
- You would like quick processing time for paperwork and reimbursement
Action – GEHA Connection Dental Network action items based on your feedback.
- IVR (Interactive Voice Response) you can call in and have your fee schedule faxed to
your office
- Online applications, recredentialing through CAQH, Directory Verifications, Add changes
and terms online
- Now available! The 2023 GEHA® Plan Manual for Dental Providers to support dental
practices in caring for GEHA members. Enhanced the electronic preauthorization
process.
- Access to our Rewards Program and discounted services for dental practices
If you have ideas that weren’t included, join the provider panel by visiting
https://feedback.geha.com/panel and contribute your thoughts.